Our objective is to provide the highest quality decorative material & reliable service to all our customers, every time we do business with them.
To achieve this, we all must satisfy certain standards. Regardless of job, status or title within KINLAND, we must:
- · Quality first, customer-oriented
- · Listen to our customers
- · Understand each customer’s requirements
- · Complete each task correctly
- · Complete each task on time
- · Communicate effectively with each other
- · Never make promises we can’t keep
- · Treat all customers and each other with respect
- · Create value with customers
We believe if we follow these nine simple principles we are more likely to be, and to stay, first choice.
LAM, Frankie YC
Founder | CEO